Transactions effected on Valentino are rendered secure by the Ogone payment system (www.ogone.com). All information exchanged to process the payment is encrypted using the SSL protocol. These data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems either. 

Ogone is a technical service provider, and does not take care of disputes linked to the orders. These should be settled directly with Valentino and/or your bank.